Shipping & Returns

We try to keep the shipping costs as low as possible. Actually we ship via Deutsche Post/DHL and GLS. The chip-quantities are estimated with 10g chips. Before you finish your check out process you get your exact shipping costs. Please send your returns to our post-contact adress and choose the cheapest shipping option. You can find our informations about the basic weight and the structure of the shipping costs at the bottom of this overview.

Germany:

up to 10 chips or 100g: 2,20€ (sample pack size)
up to 95 chips or 1,0 kg: 3,20€
up to 2 kg: 5,80€

up to 10 kg: 8,90€
up to 20 kg: 12,90€
up to 31,5 kg: 16,90€
over 31,5 kg: a.A.

Orders of 300,00€ and more will be shipped free.

C. O. D. charge (just for national orders available):
+ 4,90 € extra when you order (for usual and free shipping orders)
+ 2,00 € extra has to be payed to the "Deutsche Post AG" when you receive your delivery
Shipping to the German Islands: + 3,00€ (fee has to be payed separately; please add the amount to your payment-transfere)


International (zone 1):

up to 2 chips or 20g: 2,10€
up to 45 chips or 500g: 4,50€
up to 95 chips or 1kg: 8,90€
up to 2 kg: 10,90€
up to 5 kg: 23,90€

5 to 10 kg: 29,90€
10 to 20 kg: 42,90€
20 to 25 kg: 54,90€
over 25 kg: please contact us

NEW: Orders of 300,00 Euro and more will be shipped free to Members of the European Union and Szitzerland (except Oversea-Departments and some Islands => see zones below).

SWITZERLAND: Unfortunately the DHL-Shipping-Rates had been raised since June 2007 and Switzlerland is now to find within zone 2 and not in zone 1
(DHL-shipping tables) anymore. But we want to offer our customers from Switzerland still cheap shipping options and keep Switzerland in zone 1 and offer still free-shipping with orders over 300 Euro. Because of this we ship heavier orders to Switzerland from now on with GLS.

International (zone 2):

up to 2 chips or 20g: 3,20€
up to 45 chips or 500g: 8,10€
up to 95 chips or 1kg: 8,90€
up to 2 kg: 17,90€
up to 5 kg: 38,90€

5 to 10 kg: 43,90€
10 to 20 kg: 55,90€
20 to 25 kg: 69,90€

over 25 kg: please contact us


International (zone 3):

up to 2 chips or 20g: 3,20€
up to 45 chips or 500g: 8,10€
up to 95 chips or 1kg: 12,90€
up to 2 kg: 17,90€
up to 5 kg: 40,90€

5 to 10 kg: 52,90€
10 to 20 kg: 76,90€
20 to 25 kg: 99,90€

over 25 kg: please contact us


International (zone 4):

up to 2 chips or 20g: 3,20€
up to 45 chips or 500g: 8,10€
up to 95 chips or 1kg: 12,90€
up to 2 kg: 17,90€
up to 5 kg: 46,90€

5 to 10 kg: 64,00€
10 to 20 kg: 99,90€
20 to 25 kg: 129,90€

over 25 kg: please contact us


zone 1 - Europe

Austria, Azors, Belgium, Bulgary, Corsica, Czechia, Denmark, France (excl. Oversee-Departments), GB (incl. Isle of Man, excl. other Islands), Greek, Hungary, Ireland, Italy (excl. Livigno, Campione d'Italia), Luxembourg, Madeira, Monaco, Netherlands (excl. non-European areas), Northern Ireland, Poland, Portugal, Slowenia, Sweden, Switzerland, Slowakei, Spain (excl. Islands).

zone 2 - Rest-Europe

Rest-Europa includes all other european countries:
Andorra, Albania, Armenia, Aserbaidschan, Bosnien-Herzegowina, Belarus, Cyprus, Estland, Faröer Islands (DK), Georgien, Gibraltar, Lichtenstein, Island, Kasachstan, Kosovo, Kroatia, Lettland, Malta, Republic of Moldau, Montenegro (Republic), Norway, Romania, Russian Federation, San Marino, Serbia (Republic), Türkey, Ukraine, Vatican City.

zone 3 - Worldwide

Worldwide includes this countries:
Egypt, Algeria, Bahrain, Iraq, Iran, Israel, Jemen, Jordania, Canada, Katar, Kuwait, Lebanon, Libya, Marokko, Oman, Saudi-Arabia, St. Pierre und Miquelon, Syria, Tunesia, USA, United Arab Emirates.

zone 4 - Rest of the World

This are the other countries, which aren't listet at zone 3.

If you aren't sure which zone is yours, please contact us.


Note:
- The basic weight of small packages is 30g. The basic weight of bigger is ajusted.
- The shipping costs include the costs of the package material, the shipping costs and 19% VAT. VAT has to be payed, if the the costs of the package material will be added to the VAT-free shipping costs of the Deutsche Post and DHL.