Shipping & Returns

We try to keep the shipping costs as low as possible. Actually we ship via Deutsche Post/DHL and GLS. The chip-quantities are estimated with 10g chips. Before you finish your check out process you get your exact shipping costs. Please send your returns to our post-contact adress and choose the cheapest shipping option. You can find our informations about the basic weight and the structure of the shipping costs at the bottom of this overview.

Please take note: During Sept., 16th and Oct., 3rd 2019 our shipping time will be longer than usual (1-2 weeks).

Germany:

up to 10 chips or 100g: 3,20€ (sample pack size) - uninsured
up to 95 chips or 1,0 kg: 4,20€ - uninsured
up to 2 kg: 6,80€ - ununinsured

up to 5 kg: 7,90€ - insured with ID
up to 10 kg: 10,90€ -
insured with ID
up to 20 kg: 15,90€ - insured with ID
up to 31,5 kg: 20,90€ - insured with ID
over 31,5 kg: a.A.

Orders of 300,00€ and more will be shipped free.

Only on enquiry: C. O. D. charge (just for national orders available):
+ 8,90 € extra when you order (for usual and free shipping orders)
Shipping to the German Islands: + 3,00€ (fee has to be payed separately; please add the amount to your payment-transfere)


International (zone 1):

up to 2 chips or 20g: 3,20€ - uninsured
up to 45 chips or 500g: 5,50€ - uninsured
up to 95 chips or 1kg: 8,90€ - uninsured
up to 2 kg: 16,90€ - uninsured
up to 5 kg: 19,90€ -
insured with ID
5 to 10 kg: 26,90€ - insured with ID
10 to 20 kg: 42,90€ - insured with ID
20 to 31,5 kg: 54,90€ - insured with ID
over 25 kg: please contact us

NEW: Orders of 300,00 Euro and more will be shipped free to most Members of the European Union (except some countries, Oversea-Departments and some Islands => see zones below).


International (zone 2):

up to 2 chips or 20g: 4,20€ - uninsured
up to 45 chips or 500g: 9,90€ - uninsured
up to 95 chips or 1kg: 11,90€ - uninsured
up to 2 kg: 21,90€ - uninsured
up to 5 kg: 43,90€ - insured with ID

5 to 10 kg: 47,90€ - insured with ID
10 to 20 kg: 62,90€ - insured with ID
20 to 31,5 kg: 75,90€
- insured with ID
over 25 kg: please contact us


International (zone 3):

up to 2 chips or 20g: 4,20€ - uninsured
up to 45 chips or 500g: 9,90€ - uninsured
up to 95 chips or 1kg: 14,90€ - uninsured
up to 2 kg: 21,90€ - uninsured
up to 5 kg: 55,90€

5 to 10 kg: 69,90€
10 to 20 kg: 99,90€
20 to 31,5 kg: 135,90€

over 31,5 kg: please contact us


International (zone 4):

up to 2 chips or 20g: 4,20€ - uninsured
up to 45 chips or 500g: 9,90€ - uninsured
up to 95 chips or 1kg: 14,90€ - uninsured
up to 2 kg: 21,90€ - uninsured
up to 5 kg: 59,90€

5 to 10 kg: 79,00€
10 to 20 kg: 135,90€
20 to 31,5 kg: 179,90€

over 31,5 kg: please contact us


zone 1 - Europe

Austria, Azors, Belgium, Bulgary, Corsica, Czechia, Denmark, France (excl. Oversee-Departments), GB (incl. Isle of Man, excl. other Islands), Greek, Hungary, Ireland, Italy (excl. Livigno, Campione d'Italia), Luxembourg, Madeira, Monaco, Netherlands (excl. non-European areas), Northern Ireland, Poland, Portugal, Slowenia, Sweden, Slowakei, Spain (excl. Islands).

zone 2 - Rest-Europe

Rest-Europa includes all other european countries:
Andorra, Albania, Armenia, Aserbaidschan, Bosnien-Herzegowina, Belarus, Cyprus, Estland, Faröer Islands (DK), Georgien, Gibraltar, Lichtenstein, Island, Kasachstan, Kosovo, Kroatia, Lettland, Malta, Republic of Moldau, Montenegro (Republic), Norway, Romania, Russian Federation, Switzerland, San Marino, Serbia (Republic), Türkey, Ukraine, Vatican City.

zone 3 - Worldwide

Worldwide includes this countries:
Egypt, Algeria, Bahrain, Iraq, Iran, Israel, Jemen, Jordania, Canada, Katar, Kuwait, Lebanon, Libya, Marokko, Oman, Saudi-Arabia, St. Pierre und Miquelon, Syria, Tunesia, USA, United Arab Emirates.

zone 4 - Rest of the World

This are the other countries, which aren't listet at zone 3.

If you aren't sure which zone is yours, please contact us.


Note:
- The basic weight of small packages is 30g. The basic weight of bigger is ajusted.
- The shipping costs include the costs of the package material, the shipping costs and 19% VAT. VAT has to be payed, if the the costs of the package material will be added to the VAT-free shipping costs of the Deutsche Post and DHL.


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